Legal notice

Legal Notice

This website is operated by Scent & Soul UK.

Business name: Scent & Soul UK
Contact email: support@scentandsoul.co.uk
Business address: ℅ Serenity Crystals and Gifts, 108 Fowler Street, South Shields, Tyne and Wear, NE33 1PZ

If you have any questions or enquiries, you can contact us via email or through our social media channels. We aim to respond within a reasonable timeframe.

Products and Orders

All products are handmade and described as accurately as possible. By placing an order through this website, you agree to our Terms of Service, Shipping Policy, and Returns & Refund Policy.

Shipping

Information relating to processing times, delivery estimates, and shipping methods can be found in our Shipping Policy.

Liability

We make every effort to ensure that all information on this website is accurate and up to date. However, we do not guarantee that the content is free from errors or omissions.

To the fullest extent permitted by law, Scent & Soul UK shall not be liable for any indirect or consequential loss or damage arising from the use of this website or the purchase of our products.

External Links

This website may include links to third-party websites. We are not responsible for the content, policies, or practices of any external sites.

Intellectual Property

All content on this website, including text, images, branding, and product descriptions, is the property of Scent & Soul UK and may not be reproduced, copied, or used without prior written permission.

AI Transparency

We use AI tools to support research, streamline processes, and improve efficiency across our business. However, every piece of content, communication, and customer interaction is carefully reviewed, edited, and approved by a human. We take accuracy, quality, and personal service seriously, and AI is used only as a supporting tool, not a replacement for human judgement. This ensures that everything we create and share reflects our standards, our values, and the experience we aim to provide.